Cancellation & Refund Policy

Zetver is a subscription software service (SaaS) for studios and classes — not an online store selling physical goods. This policy explains how Zetver subscriptions are billed, how to cancel, and when a refund is due. It applies to subscriptions that businesses pay to Zetver for using the platform.

Every new business account starts with a 14-day free trial.

• No payment method is required to start the trial, and you are not charged during it.
• The trial starts when your business account is created and runs for 14 days.
• Billing starts only after your account is moved to a paid subscription. Nothing is auto-charged at the end of the trial if no paid plan has been activated.
• You can simply stop using the Service during the trial; there is nothing to cancel and nothing to refund, since no payment was taken.

Paid plans are billed in advance on a monthly basis, in Indian Rupees (₹), at the price shown on the Pricing section of zetver.com for the plan you choose. Your billing cycle runs from the date your paid subscription is activated.

Where a payment gateway is used to pay for your subscription, the payment is processed by the gateway as an independent payment service provider; Zetver receives the payment status and reference for your records. Zetver does not store your card or other payment-instrument credentials.

You can cancel your paid subscription at any time by contacting us at zetver.com@gmail.com (from your registered business email, mentioning your business name).

• Cancellation stops all future billing. No further charges are made after you cancel.
• Your access to the paid features continues until the end of the billing period you have already paid for, after which the account moves out of the paid plan.
• We do not charge cancellation fees.

Because Zetver is a subscription service billed monthly in advance, the following rules apply:

• Fees for the current billing period are non-refundable once the period has started, since the Service remains available to you until the end of that period. Cancelling mid-period does not create a partial refund for unused time.
• If you were charged more than once for the same billing period (duplicate charge), or were charged after you had already cancelled, or were charged due to a clear error on our side, we will refund the erroneous amount in full.
• If a payment you did not authorise was debited for your account, contact us promptly and we will investigate and refund valid claims.
• Approved refunds are processed to the original payment method, typically within 5–7 business days, depending on the payment provider. We do not refund to a different instrument than the one charged.

To request a refund, email zetver.com@gmail.com with your business name, the registered account email, the amount charged, and the payment reference or date. We will acknowledge your request and respond with the outcome.

Zetver also lets studios record, track and (where enabled) accept payments from their own customers for memberships and classes. Those amounts belong to the studio's business relationship with its customer.

Refunds of a studio's own services — a class pack, membership or drop-in fee a studio charged its member — are between the studio and that customer. The studio sets and honours its own refund rules for its customers; Zetver is not a party to those transactions and cannot refund them on the studio's behalf. Where a payment gateway was used, the studio initiates any customer refund through its own gateway account, or Zetver assists the studio in doing so.

If a subscription payment fails, we will contact the registered business email so it can be retried. Accounts with unpaid subscription fees may be restricted or suspended after notice, as described in our Terms & Conditions. No new billing occurs while the account remains unpaid.

For any cancellation or refund question, contact zetver.com@gmail.com or see our Contact Us page.